Info

Contact us at contact@switchplate.co. Include your order number in the email if applicable to speed up the process. If you do not receive a response within 3 days, please send us another email. 

FAQ

Group Buys

Q:  What is a group buy?

A:  A group buy is a community funded project where products are designed and paid for upfront and then produced in a single production run. This allows for custom designs to be brought to life without the excessive costs of maintaining stock. 

 

Q:  How do they work? 

A:  Customers purchase a slot in the form of products in the initial stage of the group buy which assists in funding the project itself. Once the minimum order quantity (MOQ)  is reached, the order is submitted to the manufacturers and production starts on the items. Once production is completed, items are shipped out to customers.

 

Q:  When will I get my order? 

A:  Orders are shipped out in the order that they are received in. Group buy timeframes are variable as the items are not yet manufactured at the time of purchase. If any delays in the production or organization process occur, we will put out updates to inform those who have participated in the group buy. 

 

Q:  Can I cancel or change a group buy order? 

A:  Orders can be changed or canceled in the initial stage of a group buy when products are still available to purchase. As soon as the order is submitted to the factories or vendors, you will not be able to cancel your order. 

 

Q:  Are there any shipping options that are cheaper? 

A:  Because group buy items are basically made to order and are produced in a single production run, they are very difficult to replace so we take the precaution of over-packing boxes to ensure that items are not damaged in transit. Slimming down on packing only saves a handful of dollars and results in dents and dings in many keyboard kits. 

 

Q:  I want to change my GB order. How do I do that? 

A:  GB orders can be changed by contacting us at the email at the top of the page. Orders may only be changed during the initial purchasing stage of the group buy. Orders are locked in once the bulk order is submitted. The items will usually be canceled and another order sent via email.  

 

Q:  My address has changed between the time of purchase and delivery. How can I change my mailing address?

A:  Please email us at the email above in order to change your address. 

 

Shipping

Q:  What shipping services are used? 

A:  For domestic customers, we ship via USPS. For international customers, we offer DHL and USPS. DHL is our preferred method as they are in possession of the package from pickup to drop off and have transit times in the range of 2-5 business days while only being marginally more expensive. 

 

Q:  Is insurance included in the shipping? 

A:  Insurance is not included in shipping for in stock and group buy items. Items damaged in shipping will either be refunded or replaced at our discretion. 

 

Q:  When will my order ship? 

A:  If the item is an item that is stocked in the store, it should ship within 1-3 days of the order being placed. If it is not shipped after 3 days, please contact us at contact@switchplate.co

 

General

Q:  What is the return policy? 

A:  Unopened, unused and undamaged items are eligible for return up to 30 days from the date of purchase as long as they were stocked in the storefront at the time of your purchase. No returns are offered for built to order products or GB items.

 

Q:  I got a dead PCB. What do I need to do? 

A:  If you received a kit with a dead PCB, we will send a shipping label to you and have you send the old PCB back. We will repair or replace it and send it back to you at no cost. 

 

Q:  My order address is incorrect. Can I change that? 

A:  Once an order has shipped, the address cannot be changed. Order addresses can be changed if an item has not yet shipped.

 

 

Group Buy and Shipping Disclaimer

 

Group buys are community funded projects where orders and funds are taken upfront and then submitted to a vendor or a manufacturer in bulk for a single production run. They will be run as close to schedule as possible but delays are possible if any issues in production, logistics, or organization occur. Orders may not be canceled or changed under any circumstances once the group buy has gone into the production stage and funds are submitted for production. Because of the inherent nature of a group buy, there may be superficial changes or differences in the product or specifications though they will never hinder or affect product functionality. Shipping for items is uninsured as standard. Insurance can be added to an order at an extra cost. We are not responsible for any items that are lost or damaged in transit unless insured. Due to the nature of items produced for a group buy, we are not likely able to issue replacements for group buy items that are damaged in transit and will only be able to issue refunds. By joining any group buys hosted on this website, you understand all stated above.